We urge you to read our Privacy Policy thoroughly. If you find that you do not agree with the stipulations of this Privacy Policy and our Terms of Use, we advise that you stop using our website without delay.
This section is a concise summary meant only for reference and does not replace the full terms of the actual Privacy Policy.
Our commitment to your privacy is paramount. We prioritize the protection of all data collected through our website, ensuring that your experience is safe and your personal information is secure. We adhere strictly to anti-spam laws and utilize the personal data collected solely to provide you with accurate quotes for the parts and services offered on our site. Here are the essential aspects of our privacy policy:
It is important to understand that your use of our website is governed not only by this privacy policy but also by our terms and conditions and terms of use. If you do not consent to these documents, we strongly recommend discontinuing the use of our site immediately. The safeguarding of your rights and personal data is directly dependent on your agreement to these terms.
Our website does not employ cookies for the automatic collection of your personal information. Nevertheless, we do obtain information when you submit a request for a price quote regarding any service or product featured on our site. Additionally, we gather data about your interactions with our website. The various ways in which we utilize this information are outlined in section 4 of our privacy policy. The methods we employ are designed to enhance your experience and interaction with our website, and they include the following:
If you have any inquiries or wish to exercise any rights you possess under this privacy policy, please do not hesitate to contact our complaints team at gdprcomplaints@britpakcargo.co.uk. We are dedicated to addressing your concerns swiftly and upholding your rights with the utmost respect.
Operating under the trading name of britpakcargo.co.uk, we prioritize the security of your privacy. Throughout this privacy policy, references to 'britpakcargo.co.uk', 'we', 'us', or 'our' are meant to refer interchangeably to our website and associated services. We are designated as the data controller, and as such, we are charged with the responsibility of processing the personal information that you submit while requesting price quotes via our platform. Our registered company address is provided as 271B Brook St, Preston PR1 7NH, United Kingdom.
For any concerns or inquiries regarding the protection or security of your data, we encourage you to contact our sales team directly at gdprcomplaints@britpakcargo.co.uk. Our General Manager also fulfills the role of Data Protection Officer for britpakcargo.co.uk.
The personal information that you provide is collected through britpakcargo.co.uk and any additional digital platforms or social media channels we manage, which are collectively referred to as the “Site”. The primary purpose of collecting your data is to facilitate the streamlining of processes such as form submissions and to improve your overall experience while using our Site. We ensure that the personal information gathered is used solely for these purposes and is not disclosed to any external third parties outside of britpakcargo.co.uk.
On our website, we collect personal information exclusively provided by you when you request price quotes. This typically includes your name, email address, telephone number, and postcode. For example, you might enter this data to receive tailored quotes for different Cargo services, such as air cargo, sea cargo, or door-to-door delivery to a specified destination.
In the process of providing these services, we temporarily store and analyze your information to enhance your experience with our site. We may track how you were directed to our site, the pages you visit, any changes you make to your submitted information, and the specifics of the quotes you request. This detailed analysis aids us in continuously refining our user experience and the effectiveness of our services.
Your price quotes are sent directly to you via email or mobile number from britpakcargo.co.uk. We collect your information solely to provide you with free, no-obligation price estimates. We implement robust security measures to protect your data against unauthorized access or misuse, as detailed in Section 8. This section explains the security protocols of our website and our commitment to safeguard your privacy during your interactions online.
Moreover, we conduct regular reviews of the personal data we hold, strictly adhering to legal restrictions on data retention periods, as detailed in Section 11. This section discusses how long we retain your personal information, ensuring compliance with applicable laws and regulations.
Please note that it is your responsibility to ensure the accuracy, completeness, and truthfulness of all information, content, materials, or data you provide to us. It is essential that you provide full and relevant details to receive the most effective service possible.
For the purpose of providing price quotes for specific services, we may need to collect certain personal information that is classified as sensitive under data protection laws. This information may include your name, email address, telephone number, and postcode. We will seek your explicit consent to process this information at the time you submit it. The entities responsible for managing your data are identified within this privacy policy.
We assure you that we do not intentionally collect, store, or process any information beyond what is specified in the above statements. If you are submitting information on behalf of another individual, you must confirm they have read this privacy policy and agreed to our terms of use. By providing their information and consent, you affirm that they have authorized you to share their details with us for obtaining price quotes and that they agree to the way their information will be used.
To continually improve the quality of our services, we may ask for your feedback on the services accessed and your overall experience with our sites. This feedback may be displayed on our website as part of our business reputation management program, which is dedicated to enhancing the quality of our services. Please be aware that any reviews or feedback you provide may be published openly on our site to depict authentic user experiences.
We employ your personal data in a variety of ways to enhance your experience and the effectiveness of our services. Below is an outline of how your information is used:
4.1. Dispatching details about services to which you have explicitly subscribed or expressed interest. For additional services, we will request your consent prior to any communication. Based on your selected contact preferences, we may contact you through various channels including email, postal mail, telephone, SMS, and other electronic means, such as social media and digital platforms.
4.2. Using your information to send you automatic confirmation emails or SMS messages regarding your quotes when you request a quote through our websites. These confirmations serve as a record of your transaction and include a direct link to our website. This link facilitates easy retrieval of your quote at any future time, thereby enhancing the efficiency and convenience of our Services. By using your personal information in these ways, we aim to provide a seamless and efficient experience, helping you to make the most out of our Services.
This updated version further elaborates on the initial document by detailing the communication methods employed and the objectives of sending quote confirmations. This serves to enhance the transparency regarding the use of personal information within our Services. By engaging with these Services, you agree to receive communications from us via various channels.
The personal information you supply is stored and may be used to pre-populate forms on our website to streamline your interactions during subsequent visits. If you wish to opt out of this pre-population on future visits, you can modify your preferences by contacting us at gdprcomplaints@britpakcargo.co.uk. We will process your request promptly.
Furthermore, we monitor and record your interactions with us, including telephone calls, emails, SMS, and other communication forms, to comply with data protection laws. This includes documenting your activities on our website. Such monitoring and recording are undertaken strictly for business-related purposes, such as ensuring quality control, training, and preventing misuse of our telecommunication systems and websites.
These records also support the functioning of our active systems and assist us in fulfilling legal obligations, as well as in preventing or detecting criminal activities on our platforms.
Your information will be collected solely for the purposes outlined in Section 4 of this privacy policy and will be handled in compliance with data protection legislation. We will process your personal data in the following manner:
2.1 We may process some of your personal data to enable you to access and utilise our Services more effectively. For example, by analysing your information to offer you the most suitable quotes, we enhance your experience and provide tailored service options.
2.2 We may use your information to communicate with you about your quotes. It's important for us to keep you updated on your use of the Services. This includes sending you a confirmation email for your quotes and providing an option to unsubscribe. These communications will not contain marketing material, as we currently do not engage in marketing. However, if we decide to start marketing activities in the future, you will only receive marketing communications if you have explicitly consented to this.
2.3 We will utilise some of your information to enhance our Services and your user experience. By conducting research and analysis, we are committed to continuously improving our offerings. Utilising your data in this manner allows us to provide you with even better services. Rest assured, your personal and sensitive information will not be used for these purposes.
You have the right to object if you believe that our use of your personal information for these legitimate interests is unclear or inappropriate. Should you raise an objection, please contact us, and we will remove your data from our systems and cease processing it immediately unless exceptional circumstances arise. You can contact our customer service team at gdprcomplaintsgdprcomplaints@britpakcargo.co.uk at any time with questions or concerns regarding your data rights.
We may share your personal information with specific entities under certain conditions as outlined below:
It is highly recommended that you carefully review the privacy policy of any provider you choose to do business with, to ensure you are comfortable with how they will use your personal information. Before entering into any contract, make sure you understand and agree with their data usage policies and practices. We are not responsible for the handling of your personal information by these third parties once it has been shared.
A cookie is essentially a small text file that's placed on your computer or mobile device when you visit websites. It serves multiple purposes, such as:
Currently, our websites do not use cookies, but we are considering introducing them in the near future. We strongly recommend that you familiarize yourself with our forthcoming cookie policy. This will help you thoroughly understand how we plan to utilize cookies and the implications for your user experience. Being well-informed about our data handling practices and your options regarding cookie usage is crucial for maintaining your privacy and satisfaction.
After you sign up, you'll notice advertisements on various sections of our website. These ads are provided through third-party services, including Google AdSense and other Google-affiliated platforms. It’s crucial to understand that these advertisements do not use personally identifiable information like names or contact details. Instead, to tailor ads that are more relevant to you, these services might place a unique, anonymous cookie on your browser. This cookie does not collect personal information about you, your device, or any other identifiable details.
Additionally, our website employs Google Analytics for enhanced advertising strategies, such as remarketing, which targets ads to you on other websites across the Internet. Both our site and third-party advertisers utilize first-party cookies (set by the website you visit) and third-party cookies (set by an external server) to gather information that helps in optimizing and displaying ads.
You are given full control to opt out or adjust your advertising preferences through tools like Google's Ads Preferences Manager. By using our services, you consent to the placement of these third-party cookies and the receipt of targeted advertisements.
At our core, we place the utmost importance on the security and confidentiality of your personal data. We understand its critical importance and employ robust security protocols to protect your information. It's essential to recognize, however, that no method of data transmission over the Internet is entirely secure. To minimize potential risks, we deliberately refrain from collecting sensitive information such as credit card details or personal identification numbers (e.g., driver’s licenses).
Additionally, our website does not handle monetary transactions or require the creation of user accounts, significantly reducing the vulnerability associated with sensitive data storage and processing. We are committed to maintaining the security of your information, but it is important to note that no system can be guaranteed to be 100% secure. Consequently, any data shared via our website is done at your own risk. By using our services, you acknowledge the inherent risks associated with online data sharing and agree not to hold us accountable for any potential breaches in security.
We ensure that any electronic communications sent by us or on behalf of our members are clear and straightforward, including all instructions for managing your preferences. Each email we send contains a direct link to unsubscribe, allowing you to easily opt out of future communications from our system at your discretion. As we do not engage in marketing practices using personal information, there typically is no need for further adjustments to your preferences.
If, at any time, you decide that you no longer wish to receive communications from us, you can inform us by sending an email to gdprcomplaints@britpakcargo.co.uk, or by contacting us through the phone numbers provided on our 'Contact Us' page. Our customer service team is available from 8:00 AM to 7:00 PM, Monday to Sunday, ready to assist you with any queries or requests regarding your privacy and communication settings.
Under the revised data protection laws, individuals are granted specific rights regarding their personal data. If you wish to request access to the personal data we hold about you, please submit your request in writing. Accompany this request with a form of verification that includes the information you initially provided us, such as our enquiry reference number.
Here are the rights you hold concerning your personal data in our records:
(i) Right to Access: You have the authority to request a copy of the personal information we retain about you.
(ii) Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to have it corrected.
(iii) Right to Erasure: New laws empower you to request the deletion or removal of your personal data from our systems.
(iv) Right to Restrict Processing: You are entitled to obstruct or limit how we process your personal data.
(v) Right to Data Portability: You can request the transfer of your personal data to another entity, or directly to yourself, under the new legislation.
(vi) Right to Object: You also have the right to challenge our processing of your personal data. This includes processing carried out for our legitimate interests, market research, or demographic profiling (please see section 5 for more details).
To exercise any of these rights, or if you have questions or require assistance with obtaining quotations, please reach out to our data protection team at gdprcomplaints@britpakcargo.co.uk. Ensure your communication includes a detailed description of your request or the issue you are facing. We strive to address all queries promptly, generally responding within 48-72 hours, including weekends. Your request will be processed within 30 days of receipt.
Additionally, should you be unsatisfied with how we have managed any complaints concerning your personal data, you are entitled to escalate your grievance to the Information Commissioner's Office (ICO), the UK’s pertinent data protection authority.
Our privacy policy is devised and enforced in accordance with the laws of England and Wales, ensuring compliance and protection of your data rights.
We are committed to safeguarding your privacy and complying with legal obligations. Our policy outlines the length of time we retain your personal data, ensuring it is only held as long as necessary for the purposes for which it was collected. Below are the detailed guidelines concerning the retention and timely deletion of your personal information:
These protocols are designed to handle your personal information with utmost responsibility and in compliance with established legal standards, thereby granting you greater control over your data while ensuring our regulatory compliance.
We reserve the right to amend our privacy policy periodically. Whenever such changes occur, we will ensure that updates are immediately posted on our website. Additionally, we will highlight the dates of these updates to maintain clarity and transparency. In the event of significant changes—those that might impact your consent to use our services, alter the way we communicate with you, or modify how we manage your personal data—we will take extra steps to inform you. This may include direct communications such as emails or phone calls.
In instances where legal requirements dictate, we will explicitly seek your renewed consent for any major modifications to our policies. Your acceptance of these changes is necessary for the continued use of our services. If you find the revised policies agreeable, we welcome you to keep accessing our website. Conversely, if you do not consent to these updates, we advise you to stop using our site immediately. Such measures ensure that we remain transparent and uphold the highest standards of privacy protection, in alignment with legal norms